Legal Information

Terms and Conditions

Introduction

These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.

Use of the Website

  • You must be at least 18 years old to use our website.
  • You agree to use the website for lawful purposes only.
  • You must not use our website in any way that causes damage or impairment or interferes with any other party's use of the website.

Orders and Payment

  • All orders are subject to availability.
  • We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in pricing or product information.
  • Payment must be made at the time of purchase through our secure payment gateway.

Pricing and Availability

  • Prices are subject to change without notice.
  • We strive to ensure the accuracy of product descriptions and prices; however, errors may occur. If we discover an error in pricing or availability, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.

 Third-Party Links

  • Our site may contain links to third-party websites. We are not responsible for the content or accuracy of third-party websites and are not liable for any harm or damages related to third-party websites.

Intellectual Property

  • All content on our website, including text, graphics, logos, and images, is the property of Bow Couture by Gia  and is protected by copyright and trademark laws.
  • You may not use, reproduce, or distribute any content from our website without our written permission.

User Comments and Feedback

  • If you send us comments, ideas, or feedback, you agree that we can use them without restriction. We may monitor, edit, or remove content that we determine to be unlawful, offensive, or violates any party’s rights. You are responsible for any comments you make and their accuracy.

 Errors and Inaccuracies

  • Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Limitation of Liability

  • To the fullest extent permitted by law, Bow Couture by Gia shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or the purchase of products from our online store.
  • You agree to indemnify and hold Bow Couture by Gia harmless from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or your violation of any law or the rights of a third-party.

Privacy Policy

Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

  • Personal information you provide when creating an account, placing an order, or contacting us (e.g., name, email address, shipping address, payment information).
  • Information automatically collected when you visit our website (e.g., IP address, browser type, browsing behavior).

How We Use Your Information

  • To process and fulfill your orders.
  • To communicate with you regarding your orders or inquiries.
  • To improve our website and services.
  • To send you marketing communications, if you have opted in to receive them.

Sharing Your Information

  • We do not sell or rent your personal information to third parties.
  • We may share your information with service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping companies).
  • We may disclose your information if required by law or to protect our rights.

Data Security

  • We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction.

Your Rights

  • You have the right to access, update, or delete your personal information.
  • You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.

Shipping Policy

Processing Time

  • Orders are processed within 10-20 business days.
  • All products are made to order, fulfillment time is 7 days on top of shipping time which is 10-15 business days. 
  • You will receive a confirmation email once your order has been shipped.

Shipping Methods and Costs

  • We offer various shipping methods. Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times are provided at checkout.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking number to monitor the delivery status.

Return Policy

Return Eligibility

  • Items may be returned for a full refund if returned within 15 days. Returns will be approved based on reason and condition of the items. 
  • Items must be in unused condition with tags on.
  • Shoes can NOT be returned, exchanges may be requested. 
  • Most items are handmade, if item arrives broken it can be returned after confirmation by pictures. Anything damaged after worn can not be returned. 
  • Any clothing being returned must be UNWORN,UNWASHED & TAGGED.
  • We have the right to DENY any returns that do NOT follow return guidelines. 
  • Mystery boxes are NON-returnable.  

Return Process

  • Contact our customer service team to initiate a return.
  • You will receive instructions on how to return your item(s).

Refunds

  • Once we receive and inspect your return, we will process your refund.
  • Refunds will be issued to the original payment method within business 15 days.

Exchanges

  • If you need a different size or color, please initiate a return and place a new order.

Contact Information

If you have any questions or concerns, please contact us:

  • Email: bowbygia@gmail.com  
  • Phone:(571) 440-7746‬