Privacy policy and terms of service

1. Introduction

Welcome to Bow Couture by Gia . We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website  and use our services.

2. Information We Collect

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and payment details.
  • Non-Personal Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, and browsing behavior.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Improve our website and services
  • Communicate with you about your orders and promotions
  • Respond to your inquiries and provide customer support

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in processing payments, delivering products, and managing our website.
  • Legal Requirements: Authorities if required to comply with legal obligations or protect our rights.

5. Data Security

We implement reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information
  • Opt-out of receiving promotional communications from us
  • Request deletion of your personal information, subject to legal and contractual limitations

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

 

Terms of Service

1. Acceptance of Terms

By accessing or using our website and our services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our Site.

2. Use of the Site

You agree to use the Site in accordance with all applicable laws and regulations. You may not use the Site for any unlawful or prohibited purpose.

3. Products and Services

  • Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions are error-free.
  • Pricing: All prices are subject to change without notice. We reserve the right to correct any errors in pricing.

4. Orders and Payments

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion.
  • Payment: Payments must be made using the payment methods available on the Site. You are responsible for ensuring the accuracy of your payment information.

5. Shipping and Delivery

  • Shipping: We will make reasonable efforts to ship your order within the estimated time frame. Shipping costs and delivery times may vary based on your location.
  • Delivery time varies based on products. Customized products may take longer, including some dresses, shoes, bags, apparel and accessories, ALL limited edition products,etc. 
  • All products are made to order, fulfillment time is 7 days on top of shipping time which is 10-15 business days.
  • Risk of Loss: Risk of loss or damage to products passes to you upon delivery.

6. Returns and Refunds

  • Items may be returned for a full refund if returned within 15 days. Returns will be approved based on reason and condition of the items. 
  • Items must be in unused condition with tags on.
  • Shoes can NOT be returned, exchanges may be requested. 
  • Customized special edition products can not be returned, exchanges maybe requested. Customer is responsible for returning item delivery charges. 
  • Most items are handmade, if item arrives broken it can be returned after confirmation by pictures. Anything damaged after worn can not be returned. 
  • Any clothing being returned must be UNWORN,UNWASHED & TAGGED.
  • We have the right to DENY any returns that do NOT follow return guidelines. 
  • Mystery boxes are NON-returnable. 

The colors displayed on the site may not match the actual product color.

  • Monitor settings: Colors may appear different on different monitors due to variations in brightness, contrast, and calibration settings.
  • Lighting conditions: Colors may appear different in different lighting conditions. 
  • Color names: Different brands may use the same color name for different colors.
  • Digital technology: It's not possible to guarantee a perfect match due to limitations in digital technology. 
  • Garment color
    The same color value may look different when printed on a light or dark colored garment
  • Fabric material
    The same color value may look different when printed on different fabrics, such as 100% cotton or a fabric blend. 
  • Photos
    Photos may not accurately portray the color of the product due to lighting sources.

7. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Bow Couture by Gia and is protected by intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by law, Bow Couture by Gia is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products and services.

9. Indemnification

You agree to indemnify and hold Bow Couture by Gia harmless from any claims, damages, liabilities, and expenses arising out of your use of the Site or violation of these Terms.

10. Changes to Terms

We may update these Terms of Service from time to time. Your continued use of the Site after any changes constitutes your acceptance of the new terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Virginia, without regard to its conflict of law principles.

12. Contact Us

If you have any questions about these Terms of Service, please contact us.